Business Operations Coordinator - Part Time / Flexible
Hybrid - US
Business Operations Coordinator - Part Time / Flexible
Part Time • Hybrid - US
Benefits:
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
Business Operations Coordinator
Surface Experts Boston North is a growing service-based business, and we need a sharp, systems-oriented professional to own the "back office" engine. Not just paperwork - you are managing the workflows that allow our field and ales teams to win.
Job Benefits:
- Competitive salary with bonus potential
- Paid holidays and accruable vacation
- Flexible work hours if required
- Advancement opportunities.
- Bonus potential from day one!
Objective:
Drive the efficient operations of the business. Work with Field Team, Sales Team, and Owner to develop and execute efficient Technical, Sales, and Business Operations systems.
Primary Responsibilities:
-
Business Operations
- Inventory Management
- Purchasing Supplies & Materials (Amazon, Home Depot, SE Orders, etc)
- Invoice Preparation & Submission (Contacts, Work Description, Before/After Photos)
- Accounts Receivable Support
- Customer Contact Information Database Management (Vonigo & Quo)
- Repair Photo Database Management (CompanyCam)
- Large Project & Warranty Partner Support (ABG, Kohler, New Construction, etc)
- Business Compliance Management
- Vehicle Info & Maintenance Management
- Assist in Develop & Document SOPs
-
Scheduling
- Collaborate with Sales, Techs, & SC to manage and optimize Repair Technicians schedules
- Communicate with customers to plan and confirm repair date/time
- Weekly Schedule Development & Distribution
-
Business Development (Account Management Support)
- Assist w/ Creating & Sending Quotes
- Customer Follow-up & Misc Communication
- Occasional Outside Sales (Scheduled Walk-thrus & Meetings)
- Identify, implement, and document solutions to improve business methods and processes
- Prioritize customer relationships and customer service
Required Qualifications:
- Goal-oriented, self-starter, and energetic
- Licensed to operate a passenger car and have a clean driving record
- Professional, caring, and service-minded
- Readiness to becomea meaninful part of a strong team and growing business
Preferred Skills:
- Tech-Fluent - Comfortable with QuickBooks, CRM Tools, Mobile Apps (CompanyCam, Quo, etc), Microsoft Office
- Local & Reliable - Live within commuting distance to Office, and want a role that respects your need for flexible schedule while offering professional responsibility.
- Systems & Detail Oriented - Not just following a process, but seeing ways to improve operations, and implementing them
Flexible work from home options available.
Compensation: $25.00 - $35.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers’ problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
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Paid Training
Competitive Compensation with Bonus Potential
Paid Time Off